At the time that you confirm your booking with us, you are confirming your agreement to these terms and conditions (Terms) which form a binding contract between us. If you do not agree to the Terms, you should not book.

 

How do I book?

1. We operate a number of luxury Cat Napping Suburban Retreats. The ABN of the company which operates the site you have selected for your fur child will be specified on your invoice.

 

2. We are loved for our luxury and individualised approach to our feline care. We love all the little details! Please provide us with any and all details we should know about your beloved pet at the time of booking.

 

3. In order to book, you must meet the following criteria:

• All felines must be desexed,
• All felines must be at least 12 weeks of age,
• All felines must be vaccinated with proof of vaccination to be given to us upon check in,
• Flea and worming treatments are highly recommended.

 

4. Our fees are based on the dates, location and package of standard inclusions you choose to book. 50% payment is required in order to secure your booking and the balance of 50% is payable upon check in.

 

5. We use third party payment providers such as Stripe, Paypal and Afterpay to collect payment who have their own terms and conditions which you must abide by. They may also charge additional payment processing fees which you are liable to pay.

 

6. The following discounts may apply:

• A long stay discount for bookings over 29 nights,
• 10% discount if a valid Seniors Card is presented at the time of booking,
• $2 for each night that you supply your own food,
• Loyalty credits of $10 accrue each time you complete a booking of $100 or more. This loyalty credit may be applied to your 6^th booking with us.

 

What do the services include?

7. We offer loving, attentive care for your felines in your absence, including feeding, companionship, litter/clean-up, enrichment activities and administering pre-agreed medications.

 

8. Our inclusions depend on the package you have chosen and any agreed individualised requirements.

 

9. All felines will be fed high quality feline food. All felines are kept in individual cages but are individually allowed playtime in a communal area. If felines are brought in by the same family, they may be kept in the same cage.

 

10. Our services do not include grooming. We have a groomer that we can recommend to tend to the grooming of your feline. You are liable for all associated costs.

 

11. If we find that your feline has fleas or worms while in our care, we reserve the right to treat any felines for fleas/worms. Additional charges will be payable by you at the time of pick up.

 

12. If your feline causes excessive damage to any other feline or property, you will be liable for all associated costs which must be paid at the time of pick up.

 

Collecting your feline

13. Felines can be collected during our opening hours which are Monday- Sunday 9am- 1pm and 4pm- 6pm* excluding Good Friday, Easter Sunday, Christmas Day and New Years Day.

 

14. *A $20 afternoon surcharge applies for collection between 4pm – 6pm.

 

15. Collections may be arranged at other times but will incur an additional fee. Please contact us to make arrangements at least 72 hours prior to intended pick up. We may or may not be able to agree depending on our availability.

 

16. If you collect your feline earlier than your booked period, then our cancellation policy will apply unless otherwise agreed.

 

17. If your feline is not collected by the nominated check out date, the standard nightly charge will apply for each night until the feline is collected.

 

18. For all felines who have not been collected within 14 days of the end of your booked period, they will be surrendered to the pound.

 

What if booking details change?

19. If your booking details change or services are required beyond our standard inclusions, additional fees will be payable.

 

20. Because we specifically reserve your booking for you, we require at least 7 days’ notice of cancellation. If you are unable to provide 7 days’ notice, the following cancellation fees apply:

• In peak periods which includes all Victorian school holidays and public holidays, a $50 cancellation fee is payable and the remaining balance of your deposit will not be refunded but can be used as a credit for future bookings,
• In non-peak periods, the entire 50% deposit will be forfeited but can be used as a credit for future bookings,
• If less than 24 hours’ notice is provided, the entire 50% deposit will be forfeited.

 

What are each of us responsible for?

21. It is your responsibility to provide us with all of the instructions and details we need to care for your feline including any behavioural and medical history we should be aware of for the safety of other felines and ourselves.

 

22. If your feline is on medication, we will endeavour to ensure that it is given the appropriate doses at appropriate times. However, we do not provide vet services and accept no responsibility for any liability in relation to the administration or lack of administration of medication to your feline.

 

23. We are not responsible for pre-existing health conditions, unpredictable animal behaviour, injuries, medical events or other events outside our control that occur during the booked period. This includes if your feline passes away, is injured or impregnated during the booked period.

 

24. We accept no responsibility for loss or damage of property except to the extent caused by our gross negligence or breach of law.

 

25. To the maximum extent permitted by law, our liability to you is limited to refunding the fees you have paid us or the cost of having the service provided again, whichever is higher.

 

26. Our liability does not extend to any indirect or consequential losses and you agree that we are not liable for these amounts.

 

What if something unexpected happens?

27. We will not be liable for any delay or failure to perform our obligations if that delay is due to any circumstances beyond our reasonable control.

 

28. While we take every reasonable step to ensure your feline’s wellbeing and safety, we do not provide any veterinary nursing services. We will handle any illnesses and emergency situations by first attempting to contact you and then by taking the feline to your preferred vet. There are emergency situations where we may need to take your feline to another local vet and may not be able to contact you first.

 

29. You authorise us to allow emergency vet treatment up to the cost of $500 and acknowledge that you are liable for paying this cost directly to the vet.

 

Third party products and services

30. We may arrange for supply of related products and services via our preferred supplier list. We do not take any responsibility for those third parties.

 

31. We do not make any promises that any specific products or services will be available or accept any liability if they are not available or are delayed for any reason. We will use our discretion in deciding whether to substitute like products or services. We will advise you if we need to do this.

 

What if I have a concern?

32. If you have any concerns at any time, please reach out to us so that we can resolve it for you. No formal complaints or legal proceedings are to be instigated against us without giving us reasonable opportunity to resolve your complaint and/or engage in a mediation with you facilitated by a third party mediator.

 

Other general terms

33. You give us a full irrevocable release and consent to use of photographs of your feline in our marketing. If you wish to place any conditions on this, please advise us at the time of booking so that we may consider this.

 

34. If you do not pay any amounts due to us on time, unfortunately we will be required to pass on interest at 10% annually plus associated legal fees and/or debt collector fees.

 

35. We reserve the right to cancel your booking for any reason in our absolute discretion without any liability to you. We will provide you as much notice as is practicable in the circumstances. Where we do so, we will refund all fees paid by you in respect of the cancelled service.

 

36. We may assign our rights under these Terms and will provide you notice if we do so.

 

37. These Terms form the whole agreement between us and may not be varied orally.

 

38. The laws of Victoria, Australia apply to these Terms.

 

39. GST is payable in addition to quoted amounts upon presentation of a valid tax invoice.

 

40. If any provision of these Terms is found to be unenforceable or unlawful, it is to be severed and the remaining provisions shall continue in force.

 

41. We will update these Terms at any time in our discretion. The Terms that apply to you are those published on our Website at the time of placing your booking. It is your responsibility to review and accept these Terms each time you make a booking.

 

Website Terms of Use

42. Our Website means https://catnapping.com.au/ and our associated social media pages.

 

43. Bookings made via the Website are subject to acceptance by us in our absolute discretion.

 

44. All prices displayed on the Website are in Australian dollars and are subject to change without notice.

 

45. All information we provide is given on a good faith basis. It must not be relied upon without verifying that information for yourself with your trusted and qualified advisers.

 

46. You expressly agree that your use of, or inability to use, the Website is at your sole risk. The Website and all products and services delivered to you through the Website are provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, quality, fitness for a particular purpose, durability, title, and non-infringement except to the extent that those warranties cannot be excluded under law.

 

47. We do not warrant that the quality of any services or information purchased or obtained via our Website will meet your expectations, or that any errors will be corrected. Our liability to you for errors is limited to remedying that error within a reasonable period of time after we are notified of that error.

 

48. To the maximum extent permissible by law:

• our liability to you is limited to the amount you have paid us for the affected services or the cost of having the services provided again, whichever is higher;
• if you have not paid us any amounts, or liability is limited to $100; and
• our liability to you is reduced by the extent that you have caused or contributed to the incurrence of the claim or liability.

 

49. We cannot guarantee that your use of our Website will be uninterrupted, timely, secure or error-free. There are instances where we may need to remove the Website for indefinite periods of time without notice to you.

 

50. You may not use the Website for any illegal or unauthorised purpose or make any fraudulent purchases from us.