Cat Kennels in Caroline Springs, Spotswood & Hoppers Crossing

Louis, Cat Napping’s Guest Liaison has all the answers to our frequently asked questions.

Does my cat require a vaccination certificate before checking into Cat Napping?

The staff at Cat Napping need to make sure your cat is healthy before arriving so that they can ensure the ongoing health of all cats who visit our facilities.

It is code of practice that Cat Napping receives a document from your vet specifying that your loved one has had an F3 vaccine within the past twelve months.

If your cat has not been vaccinated like I have, it will take at least two weeks for full immunity to take place after vaccination.

Do I need to supply food for my cat?

Yes… and no!

When you check your cat in, staff will ask you about food preferences. They will try their best to ensure cats receive the food they are accustomed to. However, Cat Napping is very accommodating and all cats who come to stay are very welcome to bring along their own food, which will be stored in a fridge or freezer as required.

With your permission, furry guests are spoiled with the occasional treat of fresh meat, roast chicken & pet milk during their stay.

What if my cat is sick or gets sick while we are away?

All staff regularly check the health of guests by monitoring their behaviour, appetite and litter usage.

When you check your cat in, the team will get the contact details of your regular vet to keep on hand in case of an emergency. They will be in touch with you straight away if your cat begins shows any signs of being unwell.

If the staff are unable to reach you, they will take your cat to our preferred vet, who we have been using for several years.

Can I come to inspect Cat Napping?

Please do! We are more than happy to give you a grand tour of our luxury cat boarding facilities anytime during our opening hours.

How will I know if my loved one is enjoying their holiday while I'm away?

You can have peace of mind knowing that your cat is enjoying their stay at our cat hotel! The carers will send you some happy snaps via email, text or social media to keep you posted on what they have been up to.

My cat is on medication, is this ok?

Hopefully it will be, but please contact Cat Napping to discuss your cat’s illness before booking. As Cat Napping is unattended overnight, not all conditions can be accommodated by our lovely staff.

Apart from vaccination are there any other requirements?

There are some requirements to ensure the health and safety of all the special guests at Cat Napping.

To make sure no kitties get ‘into trouble’, your cat:

  • Must be desexed
  • Must be at least 3 months of age

10-14 days before boarding, it is recommended that you give your cat a worm and flea treatment. Please note that all guests found with fleas, flea dirt or worms will be treated at their owner’s expense.

Finally, please bring your loved one to Cat Napping in a carry cage. Traffic can be quite heavy outside our catteries and we do not want them to escape between your car and our front door!

Can we bring along my cat’s bed?

Cat Napping supplies all guests with the very best bedding, blankets, scratching poles, toys and feeding bowls but you can definitely bring your own. We recommend that you bring in an article of clothing with your scent on it as this has been known to relax and ease cats into boarding with us. You may also bring along your pet’s favourite toys, scratching pole, basket or blankets to ensure your cat is relaxed during its stay.

Can my cat go outside?

Cat Napping’s cat hotels are fully enclosed warehouses. However our roller door is open during the day to allow fresh air in and for cats to hear and feel the outdoors.

Will my cat be in contact with any other cats?

Under the strict care of the team at Cat Napping, your cat will never be in direct contact with any other guests. It will receive plenty of attention and affection from the staff and will never feel lonely.

When do I need to pay?

The Cat Napping team asks that your balance is paid upon check in.

Over the busy Christmas holiday period, a $100 non refundable deposit is required to reserve a retreat. This is payable when booking.

Cat Napping accepts cash, Mastercard or Visa payments. Rest assured that there are no hidden costs as we don’t charge extra for peak periods, brushing, providing medication or looking after senior cats.

Do you offer a transport service for cats?

Cat Napping can pick up your cat from your home and bring him or her back to you as well. Our very gentle cat chauffeurs can travel anywhere within the metropolitan area. Prices vary depending on where you live, so please get in touch for a quote when you arrange your booking.

Affordable Cat Hotel in Australia managed by Expert Cat Lovers.

I understand that while every care will be given to my cat/s, they are boarded entirely at my own risk. I understand cats with pre-existing conditions can relapse while in a boarding cattery due to stress and dietary change. I give permission for Cat Napping to take my cat/s to their preferred Vet if mine is unavailable. Cat Napping Suburban Retreat reserves the right to surrender the cat/s to the local pound if not collected within 14 days of the stated departure date and if no communication from the owner is received, and efforts to contact the owners fail.